INTERVIEW AND INTERDISCIPLINARY ISSUE IDENTIFICATION NURS-FPX4010 Capella University

  Interview Summary For this assessment I interviewed Esa C., she is one of the charge nurses in the Emergency Room (ER). She is responsible for the flow of the emergency room as well as handling concerns and complaints. Her role is to assign patients to doctors and assist the staff with patient care. The ER is always a busy place and wait times are long and this affects not only patient satisfaction but also patient outcomes. Management as well as the ER staff have tried different ways to expedite wait time while still giving quality care. Hallway beds were opened to accommodate patients and an area was also opened to see lower acuity patients, but the wait times still remained the same and patient outcomes were still compromised. By the time patients are seen and treated, they are upset with the care and other times their health deteriorated thus taking up more resources to handle the situation.“Emergency department (ED) crowding is a growing problem worldwide. Patients risk suffering prolonged pain, inconvenience and poor outcomes due to delays in emergency care. ED crowding can also lead to dissatisfaction among staff and a high rate of turnover as well as increased aggression and violence from frustrated patients” (Liu et al. 2018). Issue Identification