Exploring the relationship between job satisfaction and employee turnover in Chinese luxury hotel

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Exploring the relationship between job satisfaction and employee turnover in Chinese
luxury hotel
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Executive summary
Employee satisfaction and high attrition rate of the workers are the two most difficult issues that
have been dealt by the managers across the organisations. High turnover rate of the employees
not only affects the organisational performance but also increases the overall cost for the firms.
In this research, the researcher has investigated the relationship between employee satisfaction
and employee turnover in the context of Chinese luxury hotels where high turnover of the
employees have become a major issue. The entire research has been segregated into five major
chapters. In the first chapter, the researcher has identified the aims and objectives of the
research. Context of the research and its relevance has also been discussed in the first chapter.
In the second chapter, the researcher has discussed the theories and concepts related to
employee satisfaction and turnover. The factors related to these two aspects have also been
identified in this section of the research. In the third chapter, the researcher has discussed the
methods used in the study to meet the objectives. In this research, the researcher has collected
the responses from 250 employees of Chinese luxury hotels through survey questionnaire. In
the fourth chapter, the researcher has analysed the collected data with SPSS. Findings have
revealed that employee satisfaction and attrition rate of the employees are inversely correlated
to each other. For instance, the factors such as attractive salary package, proper work
environment etc can increase employee satisfaction and reduce turnover rate. In order to reduce
the turnover rate, the managers of the Chinese luxury hotels are required to provide attractive
salary packages to the employees and recognise their efforts in the organisation. 
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Table of Contents
Chapter 1........................................................................................................................................7
1.0 Introduction .........................................................................................................................7
1.1 Background of the research .............................................................................................7
1.2 Rationale of the study ....................................................................................................10
1.3 Aims and objectives....................................................................................................... 11
1.4 Research questions ........................................................................................................12
1.5 Conceptual model..........................................................................................................12
1.6 Structure of dissertation.................................................................................................13
Chapter 2......................................................................................................................................15
2.0 Literature review................................................................................................................15
2.1Employee job satisfaction...............................................................................................15
2.2 Turnover.........................................................................................................................21
2.3 Relationship between job satisfaction and turnover......................................................30
2.4 Research gap..................................................................................................................32
2.5 Conclusion.....................................................................................................................33
Chapter 3......................................................................................................................................34
3.0 Research methodology ......................................................................................................34
3.1 Introduction ...................................................................................................................34
3.2 Research onion ..............................................................................................................34
3.3 Research philosophy......................................................................................................35
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3.4 Research approach.........................................................................................................36
3.5 Research strategies ........................................................................................................37
3.6 Data collection method......................................................................................