How can McDonald's tackle performance related problems?

 Topic: How can McDonald's tackle performance related problems?

ABSTRACT
Performance Management is crucial to organizational success in many aspects. Strong
performance evaluation practices rely on developing an effective management policy and actions
that create strong employee commitment to the organization. In order to make a positive overall
organizational culture, the development of the employee should be a result of solid performance
management practices which comes from the right policy-making and decisions. The important
marketing tools are employees or “internal customers”. This is because either of these two
people works in numerous occasions and professions, for example aesthetics which can be more
in the relationship among the establishment and customers. Customer loyalty becomes the
responsibility of these people and they are face that represents the organization. These employees
or “internal customers” are like those mirrors which show the values of the business that
customers are facing. To achieve human resources management and its responsiveness, the
organization has to make the HRM role from reactive to proactive. If the HRM wants to achieve
the competitive advantage, it has to look ahead of the attracting and recruitment of human
resources which are high in quality. To make sure that organization allow workers to add value
in their large organizational unit, they have to understand the needs of the employees. 
Performance Evaluation       v
Table of Contents
Acknowledgement ....................................................................................................................................... ii
Declaration.................................................................................................................................................. iii
ABSTRACT ................................................................................................................................................ iv
Chapter 1: Introduction ............................................................................................................................. 7
1.1 Introduction.........................................................................................................................................7
1.2 Outline of the Study ............................................................................................................................ 7
1.3 Background of the Research ............................................................................................................... 7
1.4 Aims and Objectives of Research ....................................................................................................... 8
1.5 Problem Statement.............................................................................................................................. 9
1.6 Limitations........................................................................................................................................10
1.7 Ethical Considerations: Informed Consent and Confidentiality ....................................................... 10
1.8 Quality and Verification.................................................................................................................... 10
1.9 Literature Search............................................................................................................................... 11
1.10 The Nature of Appraisal.................................................................................................................. 12
1.11 Content of Appraisal....................................................................................................................... 12
1.12 Contextual Performance.................................................................................................................. 12
1.13 Time Plan........................................................................................................................................13
Chapter 2: Literature Review .................................................................................................................. 14
2.1 Introduction.......................................................................................................................................14
2.2 Overview of Performance Management and Performance Evaluation............................................. 14
2.3 Performance Management (P.M) Was Classified By Mabey ........................................................... 15
2.4 Strategy, Operations Strategy, and Performance Objectives of Operations Management................15
2.5 Performance Objectives.................................................................................................................... 17
2.6 Specific Operational Improvements............................................................................................