Impacts of Emotional Intelligence of Leaders on Job Satisfaction and Turnover Intentions of Followers

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Impacts of Emotional Intelligence of Leaders on Job Satisfaction and Turnover
Intentions of Followers
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Executive Summary
The main purpose of the research was to conduct a study on the impact of emotional
intelligence of the leaders on the performance as well as the job satisfaction of the followers.
The job satisfaction of the followers in turn ensured the employee retention within the
organization. The one who has higher job satisfaction are found to work in the organization
for a longer time period (Momeni, 2009). The researcher has carried out quantitative analysis
that involves a survey on the employees of several banking companies including Bank of
China, ICBC (Industrial and Commercial Bank of China), Agricultural Bank of China, CCBs
(China Construction Bank), CMBC (China Minsheng Banking Corp.Ltd.), etc. The followers
were asked several questions based on the emotional intelligence of the leaders and the job
satisfaction of the followers and they had to choose from the given options. The data was
arranged in the excel sheet and the SPSS software was used to carry out the multiple
regression analysis in order to determine the impact of the emotional intelligence of leaders
on the employee performance. The regression output stated that the emotional intelligence of
leaders was related to the job satisfaction of the followers but it had no significant impact on
the employee turnover intentions. Nonetheless the researcher faced several challenges during
the research process and one of the main challenges was the reluctance of the respondents
and the researcher needs to be having a convincing attitude towards the respondents in case
when a further research is conducted. 
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Table of Contents
Chapter 1: Introduction..............................................................................................................5
1.1 Background Statement ................................................................................................5
1.2 Significance of the Research .......................................................................................6
1.3 Aim and Objectives.....................................................................................................6
1.4 Structure of the Research .................................................................................................6
Chapter 2: Literature Review.....................................................................................................8
2.1 Introduction......................................................................................................................8
2.2 Emotional Intelligence .....................................................................................................9
2.3 Job Satisfaction ..............................................................................................................12
2.4 Turnover Intentions........................................................................................................15
2.5 Emotional Intelligence and Job Satisfaction..................................................................18
2.6 Emotional Intelligence and Turnover Intentions ...........................................................20
2.7 Job Satisfaction and Turnover Intentions ......................................................................22
2.8 Research Gap .................................................................................................................25
2.9 Hypothesis Development...............................................................................................25
2.10 Summary......................................................................................................................26
Chapter 3: Methodology ..........................................................................................................27
3.1 Introduction....................................................................................................................27
3.2 Research Philosophy......................................................................................................28
3.3 Research Approach ........................................................................................................29
3.4 Research Method ...........................................................................................................29
3.5 Data Collection ..............................................................................................................31
3.6 Questionnaire Design.....................................................................................................32
3.7 Sampling ........................................................................................................................33
3.8 Data Analysis.................................................................................................................34
3.9 Valid